Refund policy

Returns & Refunds Policy

Effective Date: 23/06/2025
Last Updated: 23/06/2025

At Prestige Car Mods, customer satisfaction is our top priority. We want you to be fully confident in your purchase. If you are not satisfied with your order, please read our return and refund guidelines below.

🔁 Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

  • The item must be unused, uninstalled, and in the same condition you received it.

  • It must be in its original packaging (if applicable).

  • The return request must be submitted within 14 days of receiving the item.

⚠️ We do not accept returns for items damaged due to improper installation, misuse, or normal wear and tear.

🚫 Non-Returnable Items

  • Custom or made-to-order items

  • Items marked “Final Sale” or “Non-Returnable”

  • Electrical or electronic components once installed

  • Products returned without prior approval

💬 How to Request a Return

  1. Email us at prestigecarmods.team@gmail.com with your order number, reason for return, and photos (if applicable).

  2. Wait for our team to review your request. If approved, we’ll provide return instructions.

  3. You are responsible for return shipping costs unless the item is defective or incorrect.

💸 Refunds

  • Once your return is received and inspected, we will notify you of the status.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • We reserve the right to deduct shipping or restocking fees where applicable.

🔁 Exchanges

We only replace items if they are defective, damaged upon arrival, or you received the wrong item. Please contact us within 7 days of delivery to request an exchange.

📦 Damaged or Defective Items

If your item arrives damaged or defective:

  1. Take clear photos of the item and packaging.

  2. Contact us at prestigecarmods.team@gmail.com within 7 days of delivery.

  3. We will investigate the issue and offer a replacement or refund at our discretion.

⏳ Late or Missing Refunds

If you haven’t received a refund yet:

  • First check your bank account.

  • Then contact your credit card company or payment provider — it may take some time before your refund is officially posted.

Still no refund? Please contact us at prestigecarmods.team@gmail.com

❗ Important Notes for Dropshipped Orders

  • Most items ship directly from our overseas suppliers. Return addresses will differ depending on the supplier.

  • Unauthorized returns (items sent back without approval) will not be accepted or refunded.

📩 Contact Us

If you have any questions about our return and refund policy, please contact:

Email: prestigecarmods.team@gmail.com
Website: https://prestigecarmods.com